Cafe Supervisor

Join White Rabbit Hospitality as Cafe Supervisor – Be Part of Something Brand New in Canary Wharf

Something exciting is coming to Canary Wharf and we want you to help build it.

White Rabbit Hospitality creates and operates bespoke Food & Beverage spaces within hotels. We're launching a brand new hotel destination in the heart of London's most dynamic district and we're looking for an enthusiastic, guest-focused Cafe Supervisor to join us from the very beginning.

This isn't a role where you walk into someone else's operation. This is your opportunity to help shape the culture, build the team, and define what a brilliant cafe experience looks like, from day one.

At White Rabbit Hospitality, our values define everything we do: Hospitality is at our core, We do the right thing, We pursue excellence, and We are all entrepreneurs. If that sounds like your kind of cafe, keep reading.

Our Values – In Every Cup, Every Interaction

HOSPITALITY IS AT OUR CORE: Every drink we serve and every conversation we have is a chance to brighten someone's day and create a lasting impression. WE DO THE RIGHT THING: We look out for each other, we work with integrity, and we take pride in everything we do. WE PURSUE EXCELLENCE: We care about the details — from the perfect espresso to the warmest welcome. WE ARE ALL ENTREPRENEURS: We encourage every member of our team to bring ideas, energy, and ownership to their role.

What Will You Be Doing?

You'll be the heartbeat of our cafe operation, supervising a passionate team, delivering exceptional guest experiences, and helping to establish a cafe that becomes a go-to destination for hotel guests and the Canary Wharf community alike.

• Supervise the day-to-day cafe operation, supporting and leading the team through every service period to deliver a consistently excellent guest experience.
• Lead by example on the floor and behind the counter, from crafting exceptional coffee to greeting every guest with genuine warmth.
• Support the training, onboarding, and ongoing development of cafe team members, helping to build a team that takes pride in what they do.
• Maintain a clean, well-stocked, and beautifully presented cafe environment at all times, upholding the highest standards of presentation and hygiene.
• Assist with stock management, ordering, and waste control to ensure the cafe operates efficiently and profitably.
• Handle guest feedback with professionalism and warmth, always looking for ways to improve the experience.
• Support the wider F&B team and management with the smooth running of the hotel's food and beverage operation.
• Bring energy, positivity, and genuine care to every shift, as a new opening, the culture we build starts with the people we hire.

What Do You Need?

• Proven experience in a cafe, coffee shop, or hospitality environment, with some supervisory or team leadership experience.
• A genuine passion for coffee, hospitality, and creating exceptional guest experiences.
• Strong barista skills with a thorough knowledge of espresso-based drinks and coffee preparation (desirable).
• A warm, confident, and engaging personality, you love people and it shows.
• The ability to lead and motivate a small team, remaining calm and positive during busy service periods.
• Good awareness of food safety, hygiene standards, and allergen requirements.
• Experience with EPOS or till systems (desirable).
• A flexible approach to working hours, including early mornings, weekends, and peak periods as required by the business.

What We Offer:

Aside from an OTE hourly rate of £16.30 per hour we provide:

• A ground-floor opportunity to join a brand new hotel opening and help shape the cafe operation from scratch.
• Dining discount across the White Rabbit Hospitality portfolio.
• Full training and a thorough induction to set you up for success from day one.
• Real opportunities for career progression within a growing hospitality group that promotes from within.
• A supportive, values-driven team environment where your ideas and initiative are genuinely welcomed.
• 28 days holiday including bank holidays.
• Regular team events, tastings, and brand experiences.

White Rabbit Hospitality is growing fast and the people who join us at the start of something new will have every opportunity to grow with us. Whether your ambition is to step into a management role, develop your hospitality career, or simply be part of a team that genuinely cares, this is the place to do it.

Ready to Help Build Something Brilliant in Canary Wharf?

If you're an enthusiastic, people-first hospitality professional who takes pride in every guest interaction and wants to be part of something brand new, we want to hear from you.

Apply now to become Cafe Supervisor with White Rabbit Hospitality in Canary Wharf, London.